Complaint Handling Procedure
- Information Sharing
Details of the complaint process are shared with trainees and staff through notice boards, internal circulars, institute brochures, and the website. - Complaint Collection
- A complaint register is maintained to record all issues and feedback.
- A complaint box is placed outside the Administration Department so feedback can be given even after office hours.
- The phone numbers of the Principal, Group Instructor, and Office In-Charge (Senior UDC) are clearly displayed on the suggestion box and on the Principal’s Office notice board.
- Acknowledgement
Every complaint or feedback is acknowledged within two weeks. - Investigation and Resolution
All complaints are investigated promptly and resolved as quickly as possible, with a maximum resolution time of four weeks. - Closure and Communication
Once resolved, the concerned person is informed to ensure they are satisfied with the outcome. - Record Keeping
The institute keeps complete records of all complaints and the actions taken.
